Building a Workplace Culture That Embraces Diversity

I’ve spoken and written about the benefits of diversity for years and on six continents. However, as the adage goes, “we teach what we need to learn” and I’m definitely still learning. This year I’ve had the privilege of co-leading a research team to learn from internationally-trained professionals themselves about the challenges in the foreign credential recognition process in Canada. Their stories, without exception, illustrated how very far we still need to go to create Canadian workplaces that embrace diversity. I’ve also been facilitating employer training as part of two initiatives – the MAPLE 2.0 program and Welcoming  Communities. In both cases, I’ve listened to internationally trained skilled workers and professionals describe how they can’t get relevant work in their fields until they have “Canadian experience” – clearly a circular problem as they can’t get that experience without work in their fields!

I’ve also witnessed examples of individuals, though, who do get hired into positions closely related to their pre-immigration careers only to find themselves isolated, unappreciated, and clearly unwelcome by their colleagues and immediate supervisors. To build a diverse workforce, it’s not enough to have buy-in from the executive team and HR professionals within the organization – the average employee also needs to understand the value that diversity can bring. Too often orientation is focussed exclusively on the newcomers; however, to create a welcoming workplace it may be necessary to orient and train incumbent employees, building their cultural competencies and highlighting the synergies that result with working with colleagues who bring diverse perspectives, talents, and prior experiences to the project.

The SEED toolkit that we created for S.U.C.C.E.S.S. a few years ago has recently been updated. If you’re trying to build a workplace that embraces diversity, it’s a good place to start with links to virtual resources for recruitment, orientation, and inclusion of diverse workers, as well as a diversity champion’s guide, a topical backgrounder, and a diversity yearbook filled with activities and resources to shift your workplace culture so that diverse workers know they’re valued and are inspired to fully contribute.

Becoming a PhD

On June 11, 2013 I received official notice that I’d graduated from university with a PhD in Human and Organizational Systems, thus ending the doctoral journey that began in the fall of 2007. I hadn’t anticipated the journey to take this long but life has a funny way of forcing you to pause, often when it’s least convenient. The bumps in the road, however, are not the focus of this blog. Instead, I want to focus on the unexpected turns life can take and the untapped potential that can be missed when we define ourselves, or view our clients, from just one perspective.

When I was a little girl I dreamed of being a ballerina. I started dancing when I was 3 and never looked back. I performed in countless recitals, progressed through the Royal Academy of Dancing’s examination system, and entered a half day professional program that allowed me to attend high school half time while furthering my dancing career. Needless to say, high school was something I had to do, not something I wanted to do. None of the subjects were relevant for my chosen profession – ballerinas rarely have to calculate the square root of anything. Lack of relevance led to lack interest, then to lack of effort. In turn, this led to poor grades and the firm belief that I wasn’t smart. If ballet didn’t work out, I was in big trouble! Of course, like thousands of little girls with big dreams, ballet didn’t work out. Near the end of grade 12, the bloom had firmly fallen off the rose. For a wide variety of reasons, I knew ballet wasn’t a fit for me . . . it wasn’t an environment in which I could thrive and, therefore, be successful. But if I wasn’t “the dancer” then who was I? I’d rarely paid much attention in school, was lucky to graduate, had a belief that further education was completely out of the question, and had no clue of what to do next. At the time, the future seemed quite bleak.

Fast forward to today and I find myself among a small contingent of individuals with PhDs, am a leader in my field, and just finished some pivotal research around what factors help individuals maximize their career engagement. So, what changed? How was I able to re-write my belief system, create a new identity, and find hope? Honestly, I’m still not sure how it all happened but can recognize now, what I couldn’t then . . . whether I wanted it to or not, ballet had left an indelible mark on my soul. It taught me life lessons that helped me to grieve the loss of my future, my “self” as I knew me, and move on. Things like determination, dedication, perseverance, and passion . . . with a good dose of stubbornness and perfectionism thrown in for good measure.

I distinctly remember people encouraging me to frame a future attached to the “dancer” identity. As if, somehow, all those years would be wasted if I didn’t do something related to dance. “Why don’t you teach?” was a common question and I did give it a try, finding it really wasn’t for me. Others saw me from a different perspective – through my lacklustre academic performance, believing that I had sabotaged my future by not doing better in school.

My story, however, is not unique. There are countless young musicians, hockey players, dancers, and singers who dedicated their youth to pursuing their passion, not caring about academic performance, then finding themselves unable to “move up” and uncertain how to “move on.” As CDPs we may see these clients after, perhaps, becoming young parents, hopping from job to job, or dropping out of college. I’m reminded of the teenage mother who had once been on the fast track to Olympic stardom in figure skating and the young man who, after an injury sidelined an incredibly promising tennis career developed a problem with addiction; both of these people were defined by this new life, with their counsellors not realizing or recognizing the highly skilled individuals they still were, underneath their current circumstances. 

 

I realize our time with clients is often short but it is important to take the time to consider your clients’ stories – what their journeys to your office have entailed and the skills and personal strengths they’ve developed along the way. Focus beyond the skills developed in work or school to consider how the full range of life activities has influenced the individual sitting in front of you today.

Diversity Within the Workplace

It’s always interesting to me how work clusters within Life Strategies – we seem to go through seasons of topical presentations, typically driven by external requests not intentional marketing. The theme of our current season is “diversity within the workplace.” Earlier this year we conducted research for S.U.C.C.E.S.S. and its government funders on challenges associated with foreign credential recognition for immigrant professionals. One of the key challenges was securing Canadian experience – perhaps a sign that workplaces may not be walking their talk in terms of embracing diversity? In March, I presented at the Career Development Conference in BC on a related theme – I called it “Where in the World? Helping Employers Understand the World Immigrants Come From.”  I’ve facilitated workshops for employers associated with the MAPLES program at ISS and, within the next couple of weeks have five more workshops on similar themes.

In an unrelated research project, career development practitioners acknowledged the importance of working with diversity but, when self-rating their competencies, recognized a significant disconnect – many didn’t believe they had the skills, knowledge, or experience to competently support their diverse clients. Many employers feel the same – they understand the importance of embracing diversity but, at a very practical level, simply don’t know how to attract, hire, retain, and fully engage workers who are in some identifiable way different from their incumbent employees.

The Supporting Employers Embracing Diversity (SEED) toolkit that we developed a few years ago in another project for S.U.C.C.E.S.S. has recently been revised. Within the toolkit, two starting places for learning how to effectively welcome and engage diverse workers are the Diversity Champion’s Backgrounder and Guide and the Cultural Diversity Yearbook.

One of Stephen Covey’s famous principles is to “Begin with the end in mind.” If you’re interested in building a more diverse workplace, start by asking yourself, “Why?” What are you trying to achieve through diversity? What challenges might you face in pursuing your goal? What supports will you need to ensure diverse workers are able to fully contribute within your organization ?