Developing Essential Skills to Lead to Employee Engagement?

Do your employees have all the essential skills needed for their job? If not, there is a possibility that a lack of required essential skills could lead to a disengaged employee. Think about it; let’s say you are the manager of payroll services at a busy hospital; you have just hired Samantha on as she comes with great references for having excellent interpersonal skills. At the same time Samantha is hired, the department has just upgraded to a fancy new computer system. You make the assumption that as Samantha is pretty young she will easily transition to her position and easily learn the new computer system. After about a month you begin to notice that Samantha is already beginning to show signs of a disengaged worker: she has already phoned in sick, her morale is low, and there is room for improvement with her productivity. Samantha’s current behaviour is not reflecting the eager, enthusiastic employee you hired a month ago. There could be numerous factors which lead to an employee’s disengagement however one factor to think about is whether or not your employees have the necessary skills to do their job (i.e., would Samantha have been more engaged had she had more training on how to use the new computer system? Was the lack of knowledge and skill leading Samantha to be frustrated at work?)

The Government of Canada has identified nine essential skills that will benefit employees and help employees transition to change in their working environment. For a detailed description of the essential skills visit: http://www.hrsdc.gc.ca/eng/workplaceskills/essential_skills/general/understanding_es.shtml

As an employer looking to increase employee engagement in the workplace a strong suggestion would be to assess the skills of your employees. If you feel that your employees could benefit from essential skills training – try to build in activities once a week that concentrate on enhancing the essential skills most needed by your staff.

Diversity and Employee Engagement

Living in Canada, we are surrounded by diversity – economic, geographic, cultural, and ethnic diversity. With all of this diversity in our midst, it is a bit of a wonder how society can at times be reluctant to embrace it. Perhaps I’ve become more attuned to the concept of diversity since it has been the subject of a recent project, but it seems that everywhere I turn these days, there is some mention of diversity – the cover of the current issue of Maclean’s Magazine, the upcoming focus of the next Contact Point newsletter, or the recent CANNEXUS conference.

After spending the past month steeped in a diversity project, I have come to appreciate the importance embracing diversity has on employee engagement in the workplace. For engagement to work from a diversity perspective, employees need to be able to bring their “whole self” to work, without any fear of how their disabilities, gender, sexual orientation, religion, ethnicity, age, etc. will affect how they are perceived. This in turn will allow employees to more fully engage with their job, increase productivity, and ultimately, lead to greater job satisfaction.

When an employee feels unable to come to work freely, without feeling emotions that could include discomfort, shame, dread, fear, this negatively impacts their ability to perform their work to their fullest potential. It seems that more and more companies are beginning to adopt or considering creating diversity policies and programs, recognizing that doing so is helpful to the bottom line. Because we live in a diverse society, hiring diverse workers and embracing our differences creates workplaces that better represent the diverse range of customers and clients, and will ultimately lead to increased employee engagement.

Sustainability...in Chaotic Times

I’ve just returned from a career development conference in Toronto. In a number of significant ways, the energy was different from previous years:

• We’re in a recession. Funding cuts by governments and educational institutions have resulted in less professional development money. For several participants, this was the one conference they could attend this year. As a result, many saw their attendance as a privilege – they took the opportunity more seriously.
• The recession has resulted in significant pockets of unemployment throughout the country. Many career practitioners are busier than ever before. Several were connected to their offices via cell phones, email, or BlackBerries. Many spent lunch hours, evenings, and early mornings working from their hotel rooms.
• This relates to the skill shortage. Even the programs that had sufficient funding to hire additional staff couldn’t always find the right skill sets. It takes time to build capacity.

From a sustainability perspective, it’s interesting to reflect on the intersection between changes in the global economy, technology, specific sectors, and individual wellbeing. One of the keynote speakers at the conference focussed on stresses from multitasking, role conflicts, and continuously striving to do more with less. Short-term stress can be energizing – relentless stress, however, is debilitating.
So...how can you sustain yourself during stressful, chaotic times of change?

1. Be pro-active. Whenever possible, build resiliency in advance. It’s hard to initiate self-care during a “crazy-busy” time, so take advantage of quiet moments, whether during the lull before the storm or the sudden stillness in the eye of a tornado.
2. Be responsive. Rigidly sticking to plans or routines is unlikely to be effective during times of significant change. Learn to adjust plans to accommodate new information and opportunities.
3. Form partnerships, whether long-term and formal or short-term and strategic. It may be easier to ride out the storm with several life rafts strapped together than alone in rough seas.
4. Reflect on lessons learned. In challenging times, it can be tempting to keep “doing” but it might be more effective to pause for a moment, step back, and look at the big picture. Challenging, chaotic times are often times of great growth. Take time to anchor that learning as soon as you can surface for air.
5. Draw your line in the sand – at some point, continuously trying to do more with less is simply not sustainable. What responsibilities can you set aside, even temporarily, to make space for a crisis intervention? What breaks do you need to take to retain your health and productivity? What tasks can you delegate – at home or at work? What can you do that’s simply for fun?

Sustainability isn’t a luxury – it’s an essential element in individual and organization success. A recession in the midst of a skill shortage has created a “perfect storm.” Being proactive, responsive, strategic, reflective, and focussed will help to sustain you in these challenging times.

Engagement Through Charity

Life Strategies Ltd. is involved in numerous charity endeavours. Most recently we took part in Bowl for Kids Sake which raised funds for the Big Bothers Big Sisters organization. Here bowlers of all ages and abilities gathered up pledges from friends, family, and colleagues, laced up their rented shoes, and got their game face on for two adaptations of regular bowling - bingo and poker bowling. Since the theme was “Out of This World” there were many space inspired costumes with alien antennas, Star Wars outfits, and glowing jewellery adorning the bowlers. Although my personal bowling performance was not outstanding, I had a great time and knew that the money we raised would be put to good use.

This event was a great chance to give back to the community. According to the Big Brothers Big Sisters website they are “the nation’s largest youth mentoring organization providing quality adult mentoring services for over 26,000 children in more than 1,000 communities.” Funds raised from the Bowl for Kids Sake will be used to support these mentoring programs.

Moreover, this is a great event for our team to get together. Since we all work electronically it’s not often that we are all in the same place at once. It was a great opportunity to re-energize and have fun while doing something worthwhile. These types of events keep us engaged in our work and our organization.

Be sure to check out the Bowl for Kids Sake website at http://www.bowlforkidssake.ca/bowl4kids/default.asp to learn more about this event or to donate.

Being 'Present' in Your Work

To me, career engagement is all about being ‘present’ in the work that you are doing. It is one thing to show up to work each day and complete the tasks required of you, but I think that it is another thing altogether to show up and give of yourself in such a way that you are contributing in the uniquely personalized way that only you can.

There is definitely a balancing act at play in terms of being ‘present’ in your work. We all have a wide range of roles that we are responsible for – parent, student, worker, caregiver, volunteer, coach, etc. It is unrealistic to assume that it is possible to be ‘present’ in all roles at all times. Instead, we can consciously strive to influence our environments so that we can maximize our presence in each of our roles.

Finding work that allows you to experience what Mihály Csíkszentmihályi calls Flow can certainly help. “Flow is the mental state of operation in which the person is fully immersed in what he or she is doing by a feeling of energized focus, full involvement, and success in the process of the activity”. http://en.wikipedia.org/wiki/Flow_(psychology)

Flow occurs when the right blend of skills and tasks come together and an optimal state is achieved. I only became aware of this concept over the last couple of years and I think it is worth further investigation and consideration. Understanding what is needed to achieve flow is a key component of engagement. I believe that an awareness of your optimal flow conditions is key to maximizing the feeling of career engagement.

To read more about Flow and Positive Uncertainty, check out these titles from Amazon.ca:
http://www.amazon.ca/Flow-Mihaly-Csikszent/dp/0061339202/ref=sr_1_1?ie=UTF8&s=books&qid=1238522328&sr=8-1
http://www.amazon.ca/Crisp-Creative-Decision-Positive-Uncertainty/dp/1560526904/ref=sr_1_3?ie=UTF8&s=books&qid=1238522636&sr=8-3

Work Hard / Play Hard

In a time of economic doubt and hardship, we have been blessed at Life Strategies to be busier than ever. In working for a company with diverse abilities and interests we have been able to adjust where necessary to expand our services and keep working.

We have more than 30+ projects on the go; core members of our team have a hand in almost every one. This keeps us quite occupied and working many hours of overtime; fortunately we are also able to play hard. Some of the things we do together, as a team, to reward ourselves for hard work include:

1. Lunches “out” – this also serves as a great way to catch up. Especially when our core team works remotely most of the time
2. Lunches “in” – a potluck is a great way to spice up a project update discussion
3. Pedicures – a day at the spa is just the way to reenergize your mind and relax from stresses
4. Day trips – we once spent a whole working day at the Titanic exhibit
5. “Ticky” contests – when we have a lot of projects on our plate we give ourselves a tick for each task (or chunks of smaller tasks). After a couple of weeks, the team member with the most “tickies” wins a prize – this works really well to move small stuff forward but also for the competitive members of our team
6. Charity events – each year we participate in several charity events (e.g., Bowl for Big Brothers / Big Sisters of Langley), which is a great way to get the whole team together to have some fun

Playing hard keeps us engaged. “An engaged employee is more likely to commit the time and energy to help an organization succeed – and also to recommend the organization to others, both potential employees and customers. Perhaps most importantly, engagement has been linked to productivity[1].” What also works with taking time out during busy times to reenergize, relax, and to have fun together as a team is that it gives us a break from the “daily grind.” We are able to go back to work and dive into projects with a renewed energy to them.

[1] http://www.hrvoice.org/story.aspx?&storyid=2742&issueid=774

Work-Life Balance

 

Work. Lots of stuff goes on at work -- interpersonal dynamics, personality clashes, team cohesiveness, corporate culture -- and then economic ups and downs. Findings ways to regroup, streamline, engage, and play up strengths available is something company management and leadership looks to do. Many companies right now are evaluating how best to keep solid employees; and to keep a company sustainable during stormy times (looking for that lighthouse!) -- a delicate mix of visionary, strong leadership with compassion and creativity.

Professional development can be helpful, even third party interventions to help facilitate new possibilities and re-structuring. Leadership development, coaching and mentorship, transition/change management, communication, stress management, conflict management, and financial management -- just a few aspects of a workplace that can be developed. Life Strategies offers workshops and seminars to help with these many facets of a corporate culture. http://www.lifestrategies.ca/training.cfm 

Professional development can be done via further specialization, such as through the Career Management Professional Program: http://www.lifestrategies.ca/training.cfm  Online learning can be a great contributor to work-life balance as an individual need not take time from work to engage in these courses; they can be done in the comfort of one's own home, at a convenient time -- less time traveling, less time taken from work. 

These same issues can be addressed individually -- for both work and home -- in order to best enjoy and function in both worlds. Life Strategies has some ideas here too: learning about work-life balance, career building, parenting styles, budgets and business plans, financial management, and entrepreneurial strategies. http://www.lifestrategies.ca/training.cfm

Life. As for personal balance (or that ongoing quest for...), people have different ideas of what balance means; but being aware of what that is to oneself will make the search for that balance a bit more reachable. https://lifestrategies.ca/secure/store/product_info.php?cPath=22&products_id=146   

As much as we need to learn to foster this balance within ourselves (for personal reasons, and professional), we can also encourage this in our co-workers and clients:    https://lifestrategies.ca/secure/store/product_info.php?cPath=21&products_id=42

Cultivating that balance

There are many aspects to work-life balance; finding ways to work better and more harmoniously and efficiently; finding ways to make time for personal interests, friends, and family; and even time just for you are all integral to a healthier way of being. Even with the multiple stressors going on -- again from work, family, personal pursuits, and so on -- with some sense of balance, skills, and awareness, can one also handle these better.