Giving Back

As we approach Remembrance Day and reflect on all that our veterans have done for us (and are still doing) it seems like a good time to focus on how we can each give back in some way . . . whether to our immediate circle of family or friends, or, in a slightly bigger way, to our community, region, country, or world. Just like a pebble dropped into a pond, the expanding ripples from even a tiny contribution can make an incredible difference.

Most of us are busy – in some circles, busy-ness is worn as a badge of honour, in others it brings sympathy, and in still others it’s abhorred. However, it really doesn’t serve as a good excuse for not finding a way to give back. You know the adage, “If you need something done, ask a busy person!”

Identifying a worthy cause isn’t much of a challenge either - local news stories, fund-raising campaigns, conversations with friends and colleagues, and personal reflection will likely surface 100 or more ways you could make our world a better place. Choosing one may be the real challenge – you can’t do it all but don’t let that stop you from doing something!

For several years now, I’ve adopted a personal philosophy of “tithing” my time as well as my income. Tithing is an ancient notion of setting aside 10% for others – in a Christian context, the money is considered to belong to God to be used to help others. Aside from churches, however, there are many organizations in Canada and abroad that rely on donations of time and money to do important work.

Statistics Canada is able to track trends of charitable donations through income tax records – only about 23% of Canadian taxfilers report making charitable donations and, sadly, that number is going down rather than up. This number, however, doesn’t represent the far larger number of Canadians who do report giving to charitable organizations (84%); it does reflect, however, that most people aren’t giving enough to be claiming their donations on their income tax forms. The Fraser Institute reported on percentage of income that Canadians donate to charity – at 0.73% it’s nowhere close to tithing (and is only about ½ of the US average). In tough economic times, giving money is challenging (the stats reflect that) – but some people find other creative ways to give back, perhaps by giving up a coffee or purchased lunch each week, carpooling to save gas, or donating empty bottles and cans to a local youth group’s fundraiser.

Giving your time, however, doesn’t need to have a negative economic impact on your personal finances. About half of Canadians 15 and older volunteer with associations or organizations (considerably less than those who give money to charities); a much larger number (84%) state that they’ve helped someone outside of their family – volunteers can offer direct support to friends and neighbours in need rather than
contributing formally through an organization.

Similar to the stats on charitable donations, though, the bulk of the volunteer hours are contributed by a small percentage of the volunteers – in fact, according to the most recent Statistics Canada report,the top 10% of volunteers contributed more than 50% of the total hours.

I personally invite you to join me in making our world a better place. Consider choosing one organization to financially support this year and one organization to support with your time. I’m confident that you will experience what most volunteers do – you’ll gain more than you give. Dag Hammerskjold, former UN Secretary General said, “You have not done enough, you have never done enough, so long as it is possible that you have something to contribute.”

Note: If you’re in the position of recruiting or motivating volunteers, you might find these tip sheets helpful, from a workshop on Volunteer Engagement that Jayne Barron and I facilitated this week:
http://www.lifestrategies.ca/docs/10-Keys-to-Volunteer-Recruitment-and-Retention.pdf
http://www.lifestrategies.ca/docs/10-Tips-to-Maximize-Volunteer-Engagement.pdf

Leadership During BC’s Business Transformation

BC’s career development sector is working its way through one of the biggest transformations in its history. A fundamental shift in service delivery and funding structure will see over 400 employment service agencies  replaced with 73 (read more at http://bit.ly/vjaJ5p, starting on page 20). As one might imagine, there is great debate about whether this means good things or bad things for our sector and, most importantly, our clients. For the moment, what appears to be certain is who will get the contracts (see the Government’s announcement at http://bit.ly/uTv2Jp). Everything else remains to be seen – the negatives and the positives.

While this is the biggest, this isn’t the first transformation of BC’s employment services I’ve witnessed in my 18+ years as a career professional. I left government services almost 10 years ago so, while I’m not immediately impacted by this transition, I’ve watched my colleagues and students struggle to identify what transformation means for their future.

 

John Kenneth Galbraith, a Canadian economist once said, “All of the great leaders have had one characteristic in common: it was the willingness to confront unequivocally the major anxiety of their people in their time. This, and not much else, is the sense of leadership.” Most would agree that BC’s Business Transformation is a major anxiety for today’s career development sector so, as leaders, where do we begin?

While I wish there was a quick and easy answer, where to begin likely depends on where each person and/or agency is at. Some elected to not participate in the RFP process, so have likely already begun to work through a shut-down process. Others submitted proposals, or partnered to submit, so will be transitioning into the new model or planning their own shut-down process. Drawing on two of the lessons in the book Leadership Lessons for Transformational Times a good place to start might be

1. Make time for transformation – remember that change is the event and transition is the process;  each person on your team will acknowledge, accept, and move through a transition at a different pace. Give people the time they need to digest and create a vision for their future
2. Deal with the tough stuff – don’t avoid the difficult and crucial conversations that will need to occur; ensure there is an opportunity for open and honest dialogue, whenever and wherever its appropriate

Interested in the other lessons? Join our webinar on November 22, 10am; learn more at http://www.lifestrategies.ca/docs/Leadership_Webinar.pdf

The Importance of Remembrance

In Flanders fields the poppies blow
Between the crosses, row on row

~ Lieutenant-Colonel John McCrae, Canadian Forces

With November around the corner, red poppies will begin to appear on the coats of most Canadians – a quintessential symbol of remembrance and a signal that Remembrance Day is approaching. In Canada, it’s customary to wear a poppy during the two weeks prior to November 11th. Do you wear a poppy? In a recent Life Strategies survey about Remembrance Day, 83% of respondents indicated that they buy a poppy. To learn more about the significance and history of the poppy visit the Royal Canadian Legion’s website for information on the poppy campaign and a link to the iconic In Flanders Fields poem, often recited at Remembrance Day ceremonies across Canada.

The majority of survey respondents indicated that they attend (54%) and/or watch on TV (49%) a Remembrance Day ceremony. Although not many reported visiting the legion (7%), 78% take the time to at least pause and reflect. That’s perhaps the most important aspect of the day – to pause and reflect. With the hectic pace of life nowadays, it’s important to take the time, slow down, remember, and be thankful.

Survey respondents indicated the top three reasons Remembrance Day was important were that they needed to remember those who suffered for our freedoms (83%), they needed to remember a family member or friend who served (65%), and they needed to celebrate our freedoms (58%). Sometimes it’s all too easy to think of Remembrance Day as just another day off, but it’s important to remember the purpose of this day.

So how can we keep the memory alive? Our survey respondents shared some tips including:

• Never letting the memory fade by educating youth on the true purpose and value of Remembrance Day. Talking to your kids and connecting with the older generation can provide youth with personal connections to wars of the past rather than just dates and numbers.
• Spreading information on Remembrance Day through special documentaries and interviews. Sharing stories is a great way to get the word out but also makes that all important personal connection.
• Keeping Remembrance Day as a national holiday would ensure everyone is given the opportunity and time to remember. One individual suggested that perhaps we should also insist that businesses close their doors at least until after 11:00am so everyone can observe a minute of silence.
• Advocating for soldiers (and veterans) providing the support they need upon return. Saying “thanks” to someone who served can go a long way. It doesn’t even need to be someone you know.
• Attending or getting involved in the ceremonies (e.g., the band). Although it’s a solemn event, one individual suggested making the ceremony interesting by involving well-known figures and some “entertainment” value in order to engage those who otherwise wouldn’t watch or attend. A word of caution on this – finding a respectful balance between “show” and “ceremony” might be difficult.
• Fighting for peace and remembering the victims of war. Remembrance Day isn’t only about looking back but also looking forward – what have we learned from the past? What can we do to help promote peace?
  

No matter why or how you remember, the important thing is that you do. Despite minor disruptions, we are very fortunate to live in the peaceful society that we do.

Appreciation in the Workplace

It’s almost Thanksgiving, so we conducted a brief survey about appreciation in the workplace. We appreciate all the thoughtful responses we got – clearly appreciation is alive and well which was encouraging to hear!

The good news was that a third of our respondents had been appreciated within the past 24 hours and an additional fifth of them had been appreciated within the past week or so (i.e., 55% had received appreciative recognition quite recently). Sadly, a few (about 10%) had to reach back a year or more to identify appreciation in the workplace – sometimes this was linked to a pay raise, performance review, or award ceremony but in other cases this reflected workplaces that simply weren’t recognizing the contributions of employees. One person said “Everyone is looking out for themselves right now, sadly.” Another listed 2006 (5 years ago) as the last time appreciation was expressed; still another wrote, “Can’t honestly remember when the last time was.”

When asked about the most common way to show appreciation, not surprisingly a simple “thank you” came out on top – 50% of the respondents selected this item compared to the next highest choice of letting management know (10%). However, the qualitative answers revealed a variety of approaches (so thank yous don’t become routine) – and many people emphasized the importance of individualizing appreciative feedback, both from the perspective of the sender (it needs to be specific and authentic) and the receiver (it needs to be personally meaningful).

Some people highlighted the personal touch (e.g., in person feedback or a hand written note rather than an email; customized gifts rather than generic gift cards; hugs; home-made food) – but responses were varied. Spa gift certificates were a common theme, as were lunches out, gift certificates for dinner ($100 seemed to be the most common amount for this item), chocolate, flowers, team events, and celebrations. The gift of time was always appreciated – whether time off for birthdays or after a busy project, covering for someone else to give that person a day off (one casual employee does this without compensation to give others a break!), or taking the team out for a special treat.

When asked about creative appreciation strategies, some unique ideas were shared. One organization has a “Cup of Awesomeness” (a golden cup on a beaded cord) that staff members pass to each other to show appreciation for a job well done. Another organization has a Treasure Chest, stocked with cards and small gifts that any employee can use to show appreciation to colleagues or suppliers. And, in one case, an employee’s parents were flown out for a surprise recognition dinner!

However, responses clearly indicated that what works for some doesn’t work for others – one person wrote, “Don’t offer food!! Some cultures keep offering food and you have to eat even if you are not interested not to upset them!!! – I truly hate that!” The consensus definitely was to individualize your approach – take time to learn how the person you appreciate would like to be acknowledged.

Aside from it just being a nice thing to do, respondents identified that appreciation contributes to increasing employee engagement (78%) and productivity (68%), reducing conflict (58%), and facilitating retention (55%). Showing appreciation also models a culture of respect. Some respondents cautioned, however, that appreciation can be a double-edged sword if it contributes to competition or some employees recognized that they aren’t been acknowledged as often or publicly as others.

Appreciation is a core element in both our Let’s CHAT! coaching / communication model and our Employee Engagement model . Don’t hesitate to connect if you’d like to learn more about either of these workplace tools.

Knowing What's Important

Things which matter most

must never be at the mercy of things

which matter least.

~ Johann Wolfgang von Goethe

Our last newsletter introduced 10 Tips for Managing Time and Prioritizing Tasks; it included setting goals and rewards, investing time in scheduling, and making effective use of technology. All these tips will help you organize your day and successfully complete required tasks; with this blog entry I want to provide a tip for figuring out life’s priorities.

An activity we often use to help identify what is most important in life and where time and energy should be focused, first, is the Jar of Rocks. Google “jar of rocks” and you’ll get over 23,000 hits; one has some great images of this activity "in action." Other links describe the activity in fairly good detail and seem to credit a philosophy professor who shall, apparently, remain nameless; as an interesting aside, I’d never heard about the inclusion of beer . . . you’ll have to go to the link to learn more.

The point of the Jar of Rocks is that the big rocks, smaller rocks, pebbles, and sand represent your life’s priorities – the big rocks are the important things, smaller rocks less important, and so on until the sand which is the “small stuff”. . . that “stuff” everyone tells us not to sweat about. If you start with the sand, as so many of us do, there is no room in the jar for anything else. Instead, the key is to start with the big rocks – it is these important things that should be your biggest priority. For many, these include family, health, and self-care.

Take a moment to put together your Jar of Rocks – either figuratively by thinking about or writing down what represents your big rocks, smaller rocks, pebbles, and sand or, literally, by gathering the materials (a local craft store [e.g., Michaels] is a great place to get the necessary items) and putting together your jar. Place it on your desk or someplace where it will remind you to pause and make time for the important things.

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Supervisory Skills: One Key to Workplace Success

We’ve just completed work on a supervisory skills framework and training guide for the Asia Pacific Gateway Skills Table. We’ve previously supported many organizations to develop their managers and leaders, and supervisors have a crucial liaison role to play – communicating management expectations to front-line employees and also communicating worker needs and concerns to the management team. Almost every measure of organizational success can be linked to good supervisors – they influence productivity, retention, employee engagement, workplace safety, income, and expenses.

In our research to populate a competency framework for supervisors, the skills clustered into 3 distinct areas – personal management, people management, and process management. Our research reinforced what we’ve experienced firsthand – good supervisors have their own “stuff” under control (i.e., they’re organized, productive, and have good communication skills – quite apart from their role as a supervisor). Some people that are good at managing themselves also have the interpersonal and people management skills to help others work well, too. With the first two competency areas under control, supervisors also need to oversee policies and procedures that contribute to safety, productivity, quality, and the ultimate success of their projects.

In mapping supervisory skills training across BC, we found countless workshops and courses that developed relevant skills – some embedded within sector-specific supervisory training programs and others available as stand-alone options. However, there wasn’t a simple “one stop shop” for supervisory training – an issue that’s been raised before in many other sectors.

If you’re in a role that involves supervising others, how did you learn how to do that? If your responsibility, instead, is to develop supervisors within your own organization, what resources are available to help them identify the competencies they need to do their jobs well? If gaps are identified, where and how can they learn?

Our own sector, career and employment services, is going through a transformational change at the moment. Within the next few months announcements will be made about which organizations will hold the contracts for government-funded employment services within BC. Many of the new centres will be larger than before, requiring a different level of supervisory competency. If you’ll be tasked with a supervisory / management role, are you ready? If not, we’re happy to chat with you about your needs and may be able to point you in the direction of some relevant training. Our book, Leadership Lessons for Transformational Times is a quick read that provides practical tips, too.

Back to school at TWU

Life Strategies is blessed to have a diverse team of consultants and staff. Laura Jensen, our 2011 summer student, shared a few a reflections on the diversity she experiences as a student at Trinity Western University.

I’ve been going back to school every September for as long as I can remember. Entering my third year at Trinity Western University, I am blown away at the diverse groups of people that surround me on campus every day.

Trinity Western University (TWU) is Christian Liberal Arts University in Langley, BC. There are countless denominations of Christianity present resulting in many different views and opinions on similar issues. As such, it can be easy to feel frustrated when talking with others; however, I’ve learned that disagreeing with someone’s ideas doesn’t presume a dislike or distrust of that person.

This concept doesn’t only apply to theological debates; there will always be people whose ideas differ from my own. Some of them will be stubborn about their ideas, expecting me to come to “their way of thinking” rather than us agreeing to disagree. When dealing with these strong-minded individuals, it is good to remember that the only person I can control in the situation is myself. According to Kathryn Munn, it is important to “make sure you are not the difficult person for them” [emphasis added]. Munn offers timeless advice for dealing with difficult people in the 2002 summer edition of Common Ground. Click here to read the entire article.

Although you might think a particular group of individuals are the same, Laura’s reflections highlight an important point: not everyone in a particular “group” will think, feel, and/or act in the same way. A first step in managing diversity appropriately is to avoid stereotyping. It’s important to recognize that diversity is a multi-faceted concept with multiple levels of complexity (e.g., age, gender, race, religion, socioeconomic background). Dealing with those who are different, and perhaps strong-willed occur not only between groups, but within groups as well.

Share your comments about the complexity of groups – how can you manage diversity without stereotyping individuals?