Giving Back

As we approach Remembrance Day and reflect on all that our veterans have done for us (and are still doing) it seems like a good time to focus on how we can each give back in some way . . . whether to our immediate circle of family or friends, or, in a slightly bigger way, to our community, region, country, or world. Just like a pebble dropped into a pond, the expanding ripples from even a tiny contribution can make an incredible difference.

Most of us are busy – in some circles, busy-ness is worn as a badge of honour, in others it brings sympathy, and in still others it’s abhorred. However, it really doesn’t serve as a good excuse for not finding a way to give back. You know the adage, “If you need something done, ask a busy person!”

Identifying a worthy cause isn’t much of a challenge either - local news stories, fund-raising campaigns, conversations with friends and colleagues, and personal reflection will likely surface 100 or more ways you could make our world a better place. Choosing one may be the real challenge – you can’t do it all but don’t let that stop you from doing something!

For several years now, I’ve adopted a personal philosophy of “tithing” my time as well as my income. Tithing is an ancient notion of setting aside 10% for others – in a Christian context, the money is considered to belong to God to be used to help others. Aside from churches, however, there are many organizations in Canada and abroad that rely on donations of time and money to do important work.

Statistics Canada is able to track trends of charitable donations through income tax records – only about 23% of Canadian taxfilers report making charitable donations and, sadly, that number is going down rather than up. This number, however, doesn’t represent the far larger number of Canadians who do report giving to charitable organizations (84%); it does reflect, however, that most people aren’t giving enough to be claiming their donations on their income tax forms. The Fraser Institute reported on percentage of income that Canadians donate to charity – at 0.73% it’s nowhere close to tithing (and is only about ½ of the US average). In tough economic times, giving money is challenging (the stats reflect that) – but some people find other creative ways to give back, perhaps by giving up a coffee or purchased lunch each week, carpooling to save gas, or donating empty bottles and cans to a local youth group’s fundraiser.

Giving your time, however, doesn’t need to have a negative economic impact on your personal finances. About half of Canadians 15 and older volunteer with associations or organizations (considerably less than those who give money to charities); a much larger number (84%) state that they’ve helped someone outside of their family – volunteers can offer direct support to friends and neighbours in need rather than
contributing formally through an organization.

Similar to the stats on charitable donations, though, the bulk of the volunteer hours are contributed by a small percentage of the volunteers – in fact, according to the most recent Statistics Canada report,the top 10% of volunteers contributed more than 50% of the total hours.

I personally invite you to join me in making our world a better place. Consider choosing one organization to financially support this year and one organization to support with your time. I’m confident that you will experience what most volunteers do – you’ll gain more than you give. Dag Hammerskjold, former UN Secretary General said, “You have not done enough, you have never done enough, so long as it is possible that you have something to contribute.”

Note: If you’re in the position of recruiting or motivating volunteers, you might find these tip sheets helpful, from a workshop on Volunteer Engagement that Jayne Barron and I facilitated this week:
http://www.lifestrategies.ca/docs/10-Keys-to-Volunteer-Recruitment-and-Retention.pdf
http://www.lifestrategies.ca/docs/10-Tips-to-Maximize-Volunteer-Engagement.pdf

Appreciation in the Workplace

It’s almost Thanksgiving, so we conducted a brief survey about appreciation in the workplace. We appreciate all the thoughtful responses we got – clearly appreciation is alive and well which was encouraging to hear!

The good news was that a third of our respondents had been appreciated within the past 24 hours and an additional fifth of them had been appreciated within the past week or so (i.e., 55% had received appreciative recognition quite recently). Sadly, a few (about 10%) had to reach back a year or more to identify appreciation in the workplace – sometimes this was linked to a pay raise, performance review, or award ceremony but in other cases this reflected workplaces that simply weren’t recognizing the contributions of employees. One person said “Everyone is looking out for themselves right now, sadly.” Another listed 2006 (5 years ago) as the last time appreciation was expressed; still another wrote, “Can’t honestly remember when the last time was.”

When asked about the most common way to show appreciation, not surprisingly a simple “thank you” came out on top – 50% of the respondents selected this item compared to the next highest choice of letting management know (10%). However, the qualitative answers revealed a variety of approaches (so thank yous don’t become routine) – and many people emphasized the importance of individualizing appreciative feedback, both from the perspective of the sender (it needs to be specific and authentic) and the receiver (it needs to be personally meaningful).

Some people highlighted the personal touch (e.g., in person feedback or a hand written note rather than an email; customized gifts rather than generic gift cards; hugs; home-made food) – but responses were varied. Spa gift certificates were a common theme, as were lunches out, gift certificates for dinner ($100 seemed to be the most common amount for this item), chocolate, flowers, team events, and celebrations. The gift of time was always appreciated – whether time off for birthdays or after a busy project, covering for someone else to give that person a day off (one casual employee does this without compensation to give others a break!), or taking the team out for a special treat.

When asked about creative appreciation strategies, some unique ideas were shared. One organization has a “Cup of Awesomeness” (a golden cup on a beaded cord) that staff members pass to each other to show appreciation for a job well done. Another organization has a Treasure Chest, stocked with cards and small gifts that any employee can use to show appreciation to colleagues or suppliers. And, in one case, an employee’s parents were flown out for a surprise recognition dinner!

However, responses clearly indicated that what works for some doesn’t work for others – one person wrote, “Don’t offer food!! Some cultures keep offering food and you have to eat even if you are not interested not to upset them!!! – I truly hate that!” The consensus definitely was to individualize your approach – take time to learn how the person you appreciate would like to be acknowledged.

Aside from it just being a nice thing to do, respondents identified that appreciation contributes to increasing employee engagement (78%) and productivity (68%), reducing conflict (58%), and facilitating retention (55%). Showing appreciation also models a culture of respect. Some respondents cautioned, however, that appreciation can be a double-edged sword if it contributes to competition or some employees recognized that they aren’t been acknowledged as often or publicly as others.

Appreciation is a core element in both our Let’s CHAT! coaching / communication model and our Employee Engagement model . Don’t hesitate to connect if you’d like to learn more about either of these workplace tools.

Motivating Employees

In motivating people, you've got to engage their minds and their hearts.

I motivate people by example and perhaps by excitement,

by having productive ideas to make others feel involved.
~Rupert Murdoch

How to motivate employees is a hot topic for today’s employers and there is a plethora of information available. A quick Internet search resulted in close to 2 million hits on topics such motivating yourself at work, motivating others during transformational times, motivating through non-monetary rewards and recognition, and motivating “bad” employees. With so much information available, and little time to wade through it all, how can employers figure out what really works?

As part of my doctoral studies, I studied motivation at length and discovered there is no clear or easy answer. Each employee is unique and, therefore, likely to be motivated differently; as a result, packaged programs may have limited success. The good news, however, is that “more money” is rarely a solution.

As you begin to explore how to motivate your employees, identify what motivation really means to you and your organization. What do motivated employees “look like”? Next, get to know your employees; explore what strategies might work for some but not others. For more strategies, check out our 10 Strategies for Motivating Employees tip sheet or call to schedule a workshop.

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Leadership Lessons

The most recent edition of the Life Strategies News highlighted 10 Leadership Lessons for Transformational Times. Each of the lessons was adapted from our recent workbook of the same name and outlines such things as Ignite Employee Engagement, Make Time for Transformation, Embrace Diversity, and Show Appreciation.

During transformational times, organizations are likely to be shifting priorities, adjusting goals, and struggling to be responsive. The tendency, during these periods of uncertainty, might be for leaders to communicate less. After all, what can be said about a vision for the future when the future is uncertain? It is in these times, however, that open communication is most important.

Through a study conducted in 2004, the Hay Group found that “Trust and confidence in top leadership was the single most reliable predictor of employee satisfaction in an organization" (Source: www.nwlink.com/~donclark/leader/leadcon.html). The report went on to note that effective communication regarding the company’s vision, and how each employee contributes to organizational success, are key components of earning the trust of employees. Going silent or waiting until there is something to announce should be avoided at all costs. Great leaders don’t shy away from difficult conversations; instead they communicate organizational challenges and what they feel the future might be.

John Kenneth Galbraith once said, “All of the great leaders have had one characteristic in common: it was the willingness to confront unequivocally the major anxiety of their people in their time. This, and not much else, is the essence of leadership.”

It could be said that British Columbia’s career development sector (particularly the portion of the sector offering services via government funded programs) is currently going through a “major anxiety.” Now more than ever, organizational leaders must instil trust in their workforce by communicating plans, exploring other opportunities, and preparing employees for life beyond business transformation.

Your Contributions Matter

In our last blog you read about the role of appreciation in employee engagement, I’d like to introduce you to another component of the Life Strategies’ Employee Engagement model: Contribution. Engagement means being involved and invested in the future or organization. It’s about actively contributing to making your organization more successful. In light of this, organizations need to show employees how their contributions are linked to corporate successes.

Engagement is much more than just contributing through your regular work duties; it’s how involved you are with the “bigger picture.” Consider the following:

• Are you an individual who actively contributes to shaping the organization?


• Are you solicited for feedback on the direction of the organization?

Effective contribution is a partnership – good employers provide opportunities to get involved and good employees avail themselves of those opportunities. In return, employees get opportunities to cross train, take on stretch assignments, and explore other opportunities within the organization.